In the latest State of Customer Loyalty Report, Loyalty360 highlights several trends in customer loyalty going into 2023. As brands seek to navigate trends in customer loyalty in the new year, companies like ICF Next — a customer loyalty technology and consulting partner — help clients plan their loyalty strategies with data-driven insights.
Mark Johnson, CEO of Loyalty360, had the opportunity to speak with Tom Madden, Managing Partner of Loyalty and CRM, and Bindu Gupta, Senior Director of Customer Strategy, Insights, and....