NICE Announces Consumer Intent-Driven CX Capability
NICE recently announced its Enlighten Journey Orchestration, the first to orchestrate synchronous and asynchronous interactions at scale. Enlighten Journey Orchestration achieves a new level of understanding consumer needs events with real-time Natural Language Understanding (NLU) and the application of Enlighten AI Intent Classification models built on decades of data.
Additionally, Enlighten Journey Orchestration executes real-time responses engaging self-service, proactive....