USPS Delivers Faster, Boosts Customer Satisfaction During 2025 Holiday Season
The United States Postal Service reported notable improvements in delivery performance during the 2025 holiday surge, driven by major investments in technology and logistics. Between November 15, 2025, and January 9, 2026, the Postal Service handled roughly 16 billion mail pieces and packages, delivering them in an average of 2.5 days, an improvement from 2.8 days compared to the same period last year. On-time delivery increased across nearly all categories, with particularly strong performance in last-mile Destination Delivery Units, a focus of an upcoming USPS bid solicitation process.
Postmaster General and CEO David Steiner said, “These results reflect the tenacity of our workforce as well as the network improvements we continue to implement. We will keep improving service throughout the coming year — optimizing our network, strengthening reliability, improving delivery times, and ensuring high-value products and services for residential and business customers in every community we serve.”
Customer satisfaction metrics reinforced the operational improvements. Compared to last year’s holiday season, calls to the USPS Customer Care Center dropped 23 percent, while package-related inquiries declined 44 percent. Customer experience survey results showed a 6.4-percentage-point increase in satisfaction related to inquiries. As USPS marks its 250th year of service, the agency emphasized that its self-funded, nationwide mission remains centered on affordable, reliable delivery to more than 170 million addresses.
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Intuit Unveils TurboTax Flagship Store, Blending AI and Human Expertise for a New Tax Experience
Intuit has opened its new Intuit TurboTax flagship store in New York City’s SoHo neighborhood, introducing a reimagined approach to personal and small-business tax filing. The opening marks the nationwide rollout of nearly 600 Expert Office locations and 20 new TurboTax Stores, completing an expansion launched last year.By uniting agentic AI with local, AI-enabled human experts, Intuit plans to automate the most time-consuming parts of tax preparation while delivering a highly personalized experience designed to maximize accuracy, speed, and financial outcomes. Built on a connected platform that integrates TurboTax with Credit Karma, the experience reduces manual data entry and allows customers to move fluidly between online and physical environments. Intuit’s AI can prefill up to 90% of common tax forms and complete 80% of a simple return before a filer even begins, while intelligent expert matching pairs customers with the right local specialist in seconds.
Intuit Executive Vice President and General Manager of Consumer Group, Mark Notarainni, said, “We are fundamentally redefining what it means to get taxes done by delivering a first-of-its-kind seamless integration of our digital and physical experience. This isn’t just another tax store; it is the physical manifestation of our AI+HI strategy, a modern space where our AI and local human expertise converge to provide trusted, personalized guidance. We are providing the antidote to tax-related stress and anxiety to give filers year-round control, complete confidence, and better financial outcomes.”
Beyond tax preparation, Intuit is committed to community and education. The company is celebrating the opening with a high-profile launch event and a $100,000 donation to New York City Public Schools to support financial literacy. Additional stores are opening in major markets, including Southern California, Chicago, Dallas, Phoenix, and across the New York metro area, extending access to face-to-face expertise nationwide.
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Emplifi and Reddit Partner to Turn Authentic Online Conversations Into Actionable Brand Intelligence
Emplifi recently announced a collaboration with Reddit that integrates Reddit’s Enterprise API into the Emplifi ecosystem. The collaboration elevates Reddit from a passive listening channel to a core analytical signal within Emplifi Fuel, the platform’s intelligent execution engine. By analyzing high-intent, unfiltered community conversations, brands can now transform real consumer dialogue into aggregated insights that drive recommended objectives, tactics, and measurable business outcomes.
Emplifi CEO Ohad Hecht said, “Commerce, care, and social are not end goals themselves; they are enablers. What really matters is managing the funnel to drive performance. By feeding Reddit’s authentic data into Emplifi Fuel, we are giving brands a distinct competitive advantage. We aren’t just showing them what people are saying; we are using AI-powered analysis to synthesize aggregated insights from that data into recommended actions within our vertical Command Center. This partnership turns the internet’s largest focus group into a driver for revenue and operational agility.”
Reddit garners more than 443 million weekly active users across over 100,000 communities. representing one of the largest and most authentic sources of consumer intent online. The partnership delivers tailored value across industries, from retail and e-commerce to CPG, sports, entertainment, and beyond. Reddit insights help brands anticipate CX issues, refine product launches, and capitalize on moments of high consumer sentiment.
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Original Article Links:
USPS Reports On-Time Delivery Gains, Higher Customer Satisfaction for Holiday Surge
Intuit TurboTax Opens NYC Flagship, Uniting AI and Human Expertise to Reinvent In-Person Tax Filing Nationwide
Emplifi Partners with Reddit to Fuel Actionable Industry Intelligence and Strategic Execution