TCN provides call center technology for businesses across the globe. They recently released their latest consumer survey on the impact call centers have on customer loyalty and engagement. The study helps businesses navigate current and upcoming technology with statistics to support informed decision-making.
Mark Johnson, CEO of Loyalty360, recently spoke with McKay Bird, Marketing Director at TCN, about TCN, upcoming trends in call center technology, and how they affect customer loyalty.
Can you tell us a little more about yourself....