Hilton Worldwide and Uber customers wanted an elevated customer experience and, as a result of the expanded partnership between the two companies, that will happen via an integration of apps.
Rich DiStefano, Senior Director, Mobile Products at Hilton Worldwide, explained the expanded partnership and heightened customer experience to Loyalty360.
What factors prompted Hilton’s expanded partnership with Uber and what are Hilton’s goals for this from a customer engagement/customer experience perspective?
DiStefano....