We’ve all been there. Sitting in a drive-thru or in the main area of a restaurant waiting for the line to move so we can pick up our order and move on with our life. We look at our phones, watch the line again and wonder “What’s holding everything up.” At some point, you begin to lose trust in the brand, the location, and ponder if you will come back again. It’s frustrating for the customer and can be detrimental to the brand as they may have lost a customer for....