SAN FRANCISCO, CA, February 9, 2010. HotelExecutive.com, the leading online hotel industry business resource is pleased to announce that hotel loyalty expert Mark Johnson has joined the journal as a contributing editor to the publication's primary business journal, the Hotel Business Review. (online athttp://www.hotelexecutive.com/business_review).
Mr. Johnson is CEO of Loyalty 360 and a recognized thought leader in customer and employee loyalty and engagement issues. Loyalty 360 (www.loyalty360.org) is the only organization that addresses the full spectrum of both customer and employee loyalty issues. An unbiased, market driven clearinghouse and think-tank for loyalty and engagement ideas, insights, and responses, Loyalty 360 is the source business leaders trust for industry metrics, market driven research, actionable case studies, and networking opportunities.