Loyalty360 Customer Awards

The Loyalty360 Customer Awards recognize brands that excel across the customer journey, including loyalty strategies, customer service, experience, and engagement. Presented at Customer Expo, finalists showcase their strategies through live presentations judged by industry experts and peers. Winners earn industry recognition for innovation, success, and best-in-class initiatives.

Loyalty360 Expos and Awards

Industry Events

Loyalty360 Customer Awards

201920182017

Loyalty360 Recognizes Winners for the Third Annual Loyalty360 Customer Awards

Loyalty360, The Association for Customer Loyalty, is proud to share the 2019 Loyalty360 Customer Award winners, which were announced on November 13^th during Loyalty360’s Customer Expo in Indianapolis, Indiana. The awards recognize brands that are building stronger and deeper relationships with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in eight categories, each representing a key facet of a brand’s customer loyalty focus. Additionally, winners for the Loyalty360 360 Degree Awards for brands and suppliers were also announced during the ceremony.

Earlier this fall, brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, representing some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brand’s award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, and bronze winners in each category.
The winners are as follows:

Business Transformation:
Platinum: Wyndham Hotels & Resorts
Gold: Nissan
Silver (tie): RBC and Air Arabia

Customer Experience and Engagement:
Platinum: Sapporo
Gold: Famous Footwear
Silver: Redbox
Bronze: Nissan

Experience and Design Innovation:
Platinum: T-Mobile
Gold: Famous Footwear
Silver: Fannie Mae
Bronze: Francis Ford Coppola Winery

Customer Feedback and Insights:
Platinum: Karisma Hotels & Resorts
Gold: The Leading Hotels of the World
Silver: SharkNinja
Bronze: The Doctors

Loyalty and Advocacy:
Platinum: T-Mobile
Gold: DSW
Silver: Donatos Pizza
Bronze: Air Arabia

CX Campaign:
Platinum: T-Mobile
Gold: Wyndham Hotels & Resorts
Silver: TELUS
Bronze: The Doctors

Employee Empowerment:
Platinum: Wheaton | Bekins | Stevens
Gold: Caesars Entertainment
Silver: The Leading Hotels of the World
Bronze: Ford

Customer Centric Culture:
Platinum: GIANT Food Stores
Gold: Luxottica
Silver: Wyndham Hotels & Resorts
Bronze: Ford

360 Degree Brand:
Platinum: T-Mobile
Gold: Wyndham Hotels & Resorts
Silver: Famous Footwear
Bronze: The Leading Hotels of the World

360 Degree Vendor:
Platinum: Brierley + Partners
Gold: Aimia
Silver: Jebbit
Bronze: Cheetah Digital

For more information about the Loyalty360 or Loyalty360 Awards, contact carlystemmer@loyalty360.org or visit our website at customerexpo.com.

Congratulations to the winners of the 2018 Loyalty360 Customer Awards!

Loyalty360, The Association for Customer Loyalty, is proud to share the 2018 Loyalty360 Customer Award winners, which were announced on October 25^th during Loyalty360’s Customer Expo in Nashville, Tennessee.

The winners are as follows:

Awareness and Acquisition
Platinum: AccorHotels
Gold: Adidas
Silver: Best Western
Bronze: Caesars Entertainment

Brand Messaging & Communication
Platinum: Ally Financial
Gold: Best Western
Silver: AccorHotels
Bronze: Caesars Entertainment

Brand Collaboration
Platinum: T-Mobile
Gold: Wyndham
Silver: Best Western
Bronze: Troon

Employee Impact
Platinum: Overstock.com
Gold: ULTA Beauty
Silver: Wyndham
Bronze: Troon

Customer Experience & Engagement
Platinum: Kellogg’s
Gold: Pepsi
Silver: BB&T
Bronze: National Lacrosse League

Customer Centric Culture
Platinum: T-Mobile
Gold: Loblaws
Silver: Foot Locker
Bronze: Caesars Entertainment

Experience & Design Innovation
Platinum: Budweiser
Gold: Canadian Red Cross
Silver: Allianz Partners
Bronze: Prudential Financial

Customer Insights
Platinum: SONY Rewards
Gold: Firehouse Subs
Silver: Wyndham
Bronze: Canadian Red Cross

Loyalty & Advocacy
Platinum: AMC Networks
Gold: ULTA Beauty
Silver: Sleep Number
Bronze: YesWay

360 Degree Brand
Platinum: T-Mobile
Gold: AccorHotels
Silver: ULTA Beauty
Bronze: Best Western

360 Degree Vendor
Platinum: CrowdTwist

Loyalty360 Honors
Brand: Ally Financial
Brand: Overstock.com
Vendor: CrowdTwist
Vendor: Lenati
Individual: Brian Venuti, Luxottica
Individual: Jimmy Budnik, Overstock.com

Thank you to all those that submitted for this year's awards and thank you to our finalists and judges! For more information on the Loyalty360 Customer Awards, please contact CarlyStemmer@Loyalty360.org.

Thank you to our esteemed panel of judges:

Jon Siegal, Stellar Loyalty
Sai Koppala, SheerID
Bob Macdonald, Bond Brand Loyalty
Rick Boubelik, Epsilon
Erin Raese, Aimia
Michael Testa, FICO
Lonnie Mayne, Red Shoes Living
Jeff Sopko, Baesman
Joe Doran, Persuade Loyalty
Jen Gross, Vistex
Mairead Ridge, CrowdTwist
Antje Helfrich, Lenati
Phil Hussey, 89 Degrees
Sarah Simon, Confirmit
David Andreadakis, Kobie Marketing
Jen Gray, HelloWorld

Congratulations to the finalists of the 2017 Loyalty360 Customer Awards!

The awards recognize brands that are truly working to build stronger and deeper relationships with their customers. These categories represent a key tenet of a brand’s interactions with its customers. Winners were recognized at a ceremony during Loyalty360’s Customer Expo, held November 6-8 at the Sheraton Music City in Nashville, TN. The winners are as follows:

Operational Excellence
Platinum - Overstock.com
Gold - Ryder System
Silver - Caesars Entertainment
Bronze - Choice Hotels

Organizational Commitment
Platinum - Sberbank
Gold - Caesars Entertainment
Silver - Dell Technologies

Customer Insights
Platinum - AARP
Gold - Wyndham
Silver - Ryder System
Bronze - Global Hotel Alliance

Customer Experience & Engagement
Platinum - Royal Bank of Canada
Gold - Best Western
Silver - Ryder System
Bronze - CIBC

Awareness & Acquisition
Platinum - MGM Resorts International
Gold - Choice Hotels
Silver - Nissan Motor Acceptance Corporation (NMAC)
Bronze - RLH Corporation

Loyalty & Advocacy
Platinum - Domino's
Gold - Caesars Entertainment
Silver - Best Western
Bronze - Royal Bank of Canada

360-Degree Award (Brand)
Platinum - Caesars Entertainment
Gold - Best Western
Silver - Ryder
Bronze - Choice Hotels

360-Degree Award (Vendor)
Platinum - Epsilon
Gold - Bond Brand Loyalty
Silver - Synchrony Financial

Loyalty360 Honors

Customer Service Innovation - Royal Bank of Canada
Sales Innovation - Nissan & Infiniti
Operational Innovation - Caesars Entertainment
New Product or Service Innovation - MGM Resorts International
Executive of the Year - Jeff Sopko, President, Baesman
Company of the Year - Caesars Entertainment

Industry Events

View our industry events calendar below to find information on upcoming conferences, webinars and other events sponsored by Loyalty360 and our partners. If you would like to submit an event, please contact markjohnson@loyalty360.org.

May 15

Loyalty Expo 2018Orlando, Florida

Loyalty Expo 2018 will cover topics including customer loyalty, loyalty propgram, social media, customer experience, customer engagement, and more

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Apr 10

Oracle Modern Customer ExperienceChicago, IL

To help organizations create epic experiences that deliver predictable and tangible business results, Oracle is hosting Modern Customer Experience 2018 in Chicago, Illinois, April 10-12. Held at McCormick Place hotel convention center, Modern Customer Experience 2018 will bring together thousands...

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Apr 09

Flourish: The Growth of Branded CurrencyHyatt Centric Chicago Magnificent Mile, Chicago, Illinois

Flourish: The Growth of Branded Currency is the only conference in the world to focus on this topic. Join us April 9-11, 2018 in Chicago, IL along with some of North America's top merchants and leaders in gift card, loyalty, rewards, promotions, point of sale and payment processing, as we discuss...

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