Customer service in the today’s economy needs to be “super-sized.” If ever there were a time when a business could get away with offering a good product without caring about customer satisfaction, that time is long gone.
Today, how well you engage and treat the customer matters. It is the path to profitability. Sales professionals and business owners who don’t prioritize, role model and exhibit the highest customer service standards are going to struggle, and probably cease to exist. In this economy....