Good business owners may disagree on how best to increase their margins, motivate their employees or beat the competition. But there’s one thing that they all know for sure: customer service is king.
Yes, competitive pricing, differentiation and convenience helps. But at the end of the day, customers will remain loyal to the organizations that treat them the best, whether that’s a restaurant, shop, or service. In the age of the web and online forums, good customer service can make or break a business. Just....