Welcome to 2013. The New Year is a time for looking back to the past and forward to the coming year, to reflect on the changes we want to make and resolve to implement them. The same holds true for your recognition programs. As we embark on a new year, take this opportunity to evaluate your program’s goals, level of engagement, measurement tactics and execution. Whether you offer continuity or a calendar-based program, it’s crucial to get a clear picture of your program’s successes and failures. This year, when it....