Affluent consumers in search of an unforgettable customer experience have historically been able to trust well-known luxury brands to provide just that. Luxury icons including the Ritz-Carlton, Four Seasons, Lexus, Porsche, Louis Vuitton, Chanel and Tiffany & Co have consistently been customer service mainstays, along with upscale fashion specialty retailer Nordstrom.
Nordstrom has a reputation for customer service excellence—an urban legend even exists stating that the department store’s liberal return....