Restaurant experiences can turn on a dime; one minute it is a positive experience the next minute it is all going downhill fast. Restaurants with an entire staff focused on positive customer experience, repeat business, referrals and a pulse on what the customer is feeling in the “now” can have a great advantage over competitors.
Tom & Eddie's, a quick service concept in the Chicago metro area, implemented NCR Customer Voice in November 2011 to incorporate customer feedback and measuring customer....