I have spent the last two-plus months being a frustrated customer…a very frustrated customer. I did everything by the book, followed protocol, adhered to chain of command, you name it, but no one was listening or helping or caring. I felt like I had nowhere to turn for a service problem that was very real. It made me crabby, irritable, and I lost sleep over it. This was service failure of the worst kind and quite frankly, it made me question my loyalty to....