*This is reposted from http://www.verint.com/verint-blog/
The Customer Experience Professionals Association (CXPA) annual Member Insight Exchange kicks off today in San Diego, California at the Hotel del Coronado. Our keynote speaker this afternoon is Jeanne Bliss, president of the consulting firm CustomerBliss, a company that helps organizations create an actionable path for profitability and business growth through earning customer and employee raves. Her best-selling books are....