At Genesys, we’re always looking for new ways to help our customers improve the customer experience. As we recommend new approaches, we keep coming back to a word that just seems to fit: cloudification. At a high-level, we define cloudification as moving all services to the cloud, so business-critical applications and information are accessible from anywhere and on-demand.
According to a recent report from DMG Consulting, less than half (45.6) of the organizations that....