At Genesys, the security of our software – both in the cloud and on-premises – is extremely important to us. Over the past few days, Genesys has received several inquiries from our customers regarding the Shellshock bug, and I wanted to share what we know, as well as some guidance to ensure your contact center systems are not affected.
As soon as the news broke on Shellshock, the System Security Response Team (SSRT) within Genesys immediately started work on a....