There are some things that get better with age, like wine, cheese and some life stories. Unfortunately, automatic call distribution (ACD) systems do not make the list!
Here are some of the biggest inconveniences your contact center will face when its on-site ACD unit begins to end of life:
Rising Costs: ACDs need to be constantly maintained for quality purposes, and these costs will only increase as systems get older. This means your IT team will have to work....