Have you ever wondered what it’s like to keep five plates spinning in the air at the same time like they do in the circus? Looks stressful to me!
Well, this is how workforce planners and operations teams typically feel day in, and day out.
Delivering on the multi-channel customer service level challenge is hard enough, but managing the customer experience across multiple touchpoints makes this an even bigger task for many organizations.
And if the multi-channel....