Recently I was watching the classic baseball movie, Field of Dreams – you know, where the farmer hears the voice from the cornfield say, “If you build it, he will come.” The famous quote made me think: if your company asked you to build a contact center from scratch what would you do? Now, wonder if this same voice added a caveat, “but we are not changing your budget.” Would you immediately feel disappointed? Or, would you say this is an easy home run....