She had never seen numbers like this before. As the COVID-19 pandemic hit and businesses were increasingly locking down, longtime customer experience leader Laura Messerschmitt, GoDaddy’s VP of Customer Experience, was responsible for gauging the impact on GoDaddy’s 19M+ customers around the world – and acting fast to help them.
GoDaddy is part of the backbone of the Internet, hosting more domains than any other provider in the world and....