I think we all know that many companies are seriously deficient in quality customer service. I know in any given week, I am horrified on at least a few occasions – either in person at a store or over the phone. This week, I called another major company and was on hold for over 19 minutes. Now, I know it’s not easy – and I know companies have good days and bad days, after all – companies are made up of people, not robots. I do, however, encounter 90% more bad....