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As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, experiential, and assistance services. We were also the first concierge services company to utilize a virtual concierge team. For any of you who have utilized a concierge....