The new corporate buzzword everyone has been talking about is NPS or Net Promoter Score. NPS is being hailed as the new way to measure customer satisfaction--it has proven to be one of the most accurate predictors of revenue growth. As a result, companies worldwide are adopting NPS as a simple yet effective measurement of how their businesses are doing.
Here's a quick understanding of what NPS actually means:
NPS is based on a direct question: How likely is it that you....