This week, we’ll be at Enterprise Connect in Orlando where omnichannel customer journey management will take center stage for Genesys. We’re kicking things off today with the launch of the next generation of the Genesys Customer Experience Platform. The platform is truly a game changer for customer experience, enabling companies to deliver true omnichannel customer journeys. Read the announcement here.
The Shift to Omnichannel Journeys
Today’s customers engage with....