In full disclosure, I am a big fan of Apple. I have an iPad, a MacBook Pro, several iPods of various sized, and (most recently acquired) an iPhone. I have all of these Apple products for two reasons: first, because they are cool gadgets that make my life easier. And second, because every experience I have with Apple is a positive experience. Which is why I was surprised when I read a recent Customer Management IQ article comparing Apple to a cable company....