Think back to 10 years ago. Or even just five. The landscape of how customers interact within and around the contact center has been astoundingly dynamic, and there are very few signs of things slowing down. There are a variety of ways for companies to remain proactive and vigilant in order to maintain streamlined processes to increase quality, compliance, and the customer experience. However, this typically has not been considered the easiest to manage or the most-budget friendly of....