3 Reasons Why Cognitive Systems Will Revolutionize Customer Experience

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Recently, the Wall Street Journal published a column with a provocative headline that read: It’s Time to Take Artificial Intelligence Seriously. In the article, the WSJ explains how artificial intelligence has transformed from an academic curiosity into something that has measurable impact on our lives. Not only can these technologies make a difference in the way we live, but they can also have a major impact on businesses by transforming the way companies engage with....