[Podcast] Loyalty Management Series: Extinction or Evolution

In this podcast, John Bartold, CX Practice Leader at Epsilon, talks with Loyalty360 about the changes in Loyalty and Customer Experience, and how the industry is adopting an extinction or evolution attitude.

Despite the transformation of industries over the last thirty years and despite the advent of digital, social and mobile, the majority of loyalty programs have not advanced. 


You can read the full article here