Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Just How Happy Are Your Employees? Leveraging Research to Measure Employee Engagement and its Relationship to the Customer Experience

• Research & Report
• Director of Employee Research for U.K. and Europe
• Dec 01, 2014

Moving Past Punch Cards

• Multimedia
• vPromos & J.R. Smock, Kwik Kar
• Nov 13, 2013

Mohegan Gaming & Entertainment Bets Big on Guest Loyalty

• In-Depth Exclusive
• Loyalty360
• May 03, 2021

25 Loyalty and Engagement Stats You Need to Know

• Research & Report
• Nov 20, 2014

Planes, Trains & VoC: How We Use Technology To Deliver Better, Quicker, Smarter (Insights)

• Multimedia
• Confirmit, Michael Hooper, American Airlines, Matthew Loomis, BNSF Railway
• Nov 13, 2013

Loyalty360 Reads: Chick-fil-A Launches Play It Forward Game, IHOP Unveils $6 Value Meals to Enhance Customer Engagement, and Cheba Hut Launches Redesigned App & Munchie Mob Rewards Program

• Daily News
• Sep 23, 2025

Optimizing Value from Market Research (Part One)

• Research & Report
• Natasha Kennedy, Brian Cruikshank, ORC International
• Nov 17, 2014

Five Strategies that Align Employees, Customers, and the Organization

• Research & Report
• Nov 04, 2014

Rangers Unveil Centennial Celebration Plans

• Daily News
• Sep 22, 2025

Mastering Adaptive Customer Engagements

• Research & Report
• Oct 20, 2014

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