Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Proactive Customer Experience Management Throughout the Lifecycle

• Multimedia
• Mike Romano, Cirstopher Bjelajac & Jeannie Gonzalez, SoundBite Communications
• Oct 28, 2012

What's Critical in the Vertical | Insurance

• Research & Report
• Sep 21, 2010

Industry Voices: Jonathan Silver of Engage People on the Power of Pay with Points and Loyalty Innovation

• Daily News
• Engage People
• Apr 15, 2025

Cashing in on social media

• Research & Report
• The Business Times
• Sep 15, 2010

Harley-Davidson Extends Brand Loyalty Through Mobile

• Research & Report
• Aug 28, 2010

Alterian Survey Reveals Brands Undervalue Customer Service Objectives with Social Media

• Research & Report
• Aug 26, 2010

A Focus on Unique Customer Experiences and Engagement Fuels Customer Loyalty for Circle K

• In-Depth Exclusive
• Loyalty360
• Jun 10, 2020

Implementing Tokenization Is Simpler Than You Think

• Research & Report
• First Data and Rob McMillon, The Security Division of EMC
• Aug 24, 2010

Spalding Goes Beyond its Legacy to Offer Exceptional Customer Experiences

• In-Depth Exclusive
• Loyalty360
• Jun 03, 2020

Retail Industry Survey by SHOP.COM Indicates Price Trumps Brand Loyalty Throughout 2010

• Research & Report
• Aug 19, 2010

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