HERNDON, Va.—Vovici, the leading provider of enterprise feedback solutions, has addressed the rapid international takeup of global Voice of the Customer (VoC) initiatives with the latest release of Vovici 6. This release gives large, multinational organizations even more power to centralize their customer feedback by providing versions of the User Interface (UI) in 11 new languages including Spanish, German, French, Portuguese (Portugal and Brazilian), Russian, Thai, Chinese and Japanese. With the language barrier overcome, users are able to take advantage of the enhanced translation features to ask feedback of their customers in more than 150 languages, creating a truly global customer feedback initiative.
“We believe customer feedback is strategic to every business no matter where they are based or what language they speak,” said Greg Stock, chairman and chief executive officer at Vovici. “Vovici now offers the market’s best solution for multilingual, multinational voice of the customer initiatives.”
“We run hundreds of events every year all over the world and we need solutions that our employees can use in several countries. In the most extreme case more than 100 countries are represented at one event,” said Dominic Shine, group chief information officer for Reed Exhibitions. “When we capture the needs of our customers through feedback it requires us to speak their language. Vovici was the only choice for us because it was the only company that could support our linguistic needs.”
Additional features in Vovici 6 include:
Redesigned Translation Module
This module makes gathering feedback from a global customer base easier than ever before. Users can easily create a single version of the survey in a language other than English or upload one or more translations via an Excel file. Additionally, Vovici supplies language support for validation messages, labels and end pages in the 11 languages available in the UI, and users can upload their own XML language packs to support these survey features in the library.
Custom Validation/Text Masking
For fill in the blank questions, users can specify custom text masks in order to better validate survey responses. Survey authors can specify combinations of letters, numbers and symbols to ensure that survey responses match the required format of the question.
Reporting Enhancements including Cross-tab Analysis and Significance Testing
Vovici 6 reporting enhances the suite of customer loyalty metrics with the ability to report on the Net Score value for a specific question. The Net Score is calculated by taking the percentage of respondents that fall in the ‘Top’ range and subtracting the percentage of respondents that fall into the ‘Bottom’ range. While the Net Score has many uses, it is ideal as a measure for scale-based customer loyalty questions. In addition, the Cross-tab Analysis enables users to compare respondents’ answers to multiple questions, transforming the data into actionable analysis.
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About Vovici
Vovici is the leading provider of intelligent online survey management and customer feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions. Thousands of organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.
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Vovici
US PR Contact:
Alison Guzzio, 610-925-2761
aguzzio@vovici.com