The value of customer satisfaction has always been known, however research has shown that companies offering an exceptional customer experience can exceed their peers’ gross margin by more than 26 percent. A 26 percent increase in margin is something that any company would be delighted to have, so just how do you go about making sure that your customers’ experience is exceptional? Valiant Kent think they know the answer as their thriving customer base speaks for itself and this ambitious company are enjoying a....