Loyalty 360 webinar will highlight the most crucial factors related to integrating customer feedback to enhance the customer experience. Attendees will learn about voice of the customer, customer satisfaction, and customer service recovery.
Discover how a global company takes customer feedback from multiple touch points – including Customer Service, Technical Support, and Web – accompanied by periodic relationship surveys to form a holistic Voice of the Customer (VOC) program to augment the overall customer experience.
On Aug.....