Sears Canada hopes to serve customers better with less.
The company announced Wednesday that it has entered into an agreement with third-party vendor IBM to externally reassign the work currently performed at three internal Sears Customer Contact Centers. This move to a third party will enable Sears to realize significant capability upgrades, resulting in better processes, controls, and tracking with an overall improvement in the customer experience.
But this transfer of responsibility, designed to be seamless to customers, will take....