Olark recently introduced Hummingbird, which is a mobile-friendly version of its live chat customer experience. Ben Congleton, CEO and co-founder of Olark, told Loyalty360 that he wanted to innovate more in the mobile space, which is fast becoming the key to so many customer interactions.
Loyalty360 learned more from Congleton about Hummingbird and the state of the live chat customer experience.
What factors prompted the creation of Hummingbird and how will it impact the mobile customer experience?
Congleton: There were a few....