During Sam Sato’s first earnings conference call as CEO of The Finish Line−former CEO Glenn Lyon retired last month−he stressed innovation as a crucial piece of the customer loyalty puzzle.
“I want to expand on my commentary from our last call regarding the productive discussions we continue to have with our vendor partners, and the work we are doing to elevate our product offering,” Sato said during the company’s fourth quarter earnings call on March 24, according to Seeking Alpha. “Consumers....