As mobile devices continue to grow as an engagement channel, companies are being challenged to find ways in which an app would enhance their customer experience. Mobile technology is making a splash in the travel industry, as apps seek to streamline the often tedious process of travel. Most recently, the Dallas Fort Worth International Airport has found ways to improve the traveling experience through a major update of their mobile app.
“Approximately 90% of DFW passengers are carrying smartphones and are increasingly engaging with....