MGM Resorts International CEO James Joseph Murren knew his company needed to change and improve its culture to help extend and elevate brand loyalty.
“We challenged ourselves to really redefine, literally, how we operate every aspect of our business,” Murren said during the May 5 first-quarter earnings call, according to Seeking Alpha. “And this required a comprehensive unprecedented team effort amongst the 40,000 people that were directly involved and the 63,000 total employees of MGM Resorts.”
Murren noted....