The latest news in the world of customer experience and customer loyalty.
Flight Anxiety? WiFi Might Help…
In their most recent Global Traveler Study, GoGo has found more than 75 percent of travelers say having in-flight internet makes them feel less anxious because they can stay in contact with friends and family on the ground. 65 percent say it makes them feel less anxious because they can stay connected to work. Multi-tasking on flights is no longer a task demanded by business professionals flying in between meetings. The expectation is for passengers to be able to multi-task, with 75 percent of passengers looking for general browsing, followed by 63 percent looking for social media access, 60 percent checking email and reading the news. When it comes to streaming, 44 percent of passengers want to stream movies and TV shows in flight. Connectivity, for all its flaws, seems to be helping people forget they are 40 thousand feet in the sky in a cramped tube.
It’s a Terrible Day for…
Sears. According to Business Insider, Sears is closing another 72 stores, on top of the more than 160 locations that have already shut their doors this year. The stores has been identified as unprofitable, as revenue has fallen 30%, to $2.9 billion from $4.2 billion, in the most recent quarter. Same-store sales during the period dropped 13.4% at Sears and fell 9.5% at Kmart, which is also owned by Sears Corporation. The company has not been able to adjust to the shifts in consumer preferences over the last few years, which has damaged the business dramatically. Apparently, the brand is looking to raise cash through a potential deal with ESL Investments, the hedge fund run by Sears' CEO, Eddie Lampert. The next few months will be interesting to see how Sears adjusts.
A1 Meat Candles Are Here for Father’s Day
Ever wanted to get your dad a candle but felt “Vanilla Bean,” or “Bed Linen,” were not exactly his style? This year, A1 brand has customers covered with its new “meat scented” line of candles. There's Original Meat, Backyard BBQ, and Classic Burger. The gifts could be perfect for the father who gets upset in the winter or when it is raining too hard to bring out the grill. Light one up, and let the whole house smell like the 4th of July cookout that your family never had! They burn for 50-70 hours, so there’s plenty of time to get the house smelling like a nice sirloin.