The latest news in the world of customer experience and customer loyalty.
Battle of the Brands: Target Goes Small, Chick-fil-A Goes Big
In New York, just down from the Freedom Towner in lower Manhattan, Chick-fil-A opened its largest restaurant ever last week, spanning five stories and seating 140 people, according to an article in BuzzFeed. Meanwhile, in Chicago, Target is making plans to open its 10th small-format urban store, just a mile and a half from another Target, in the Logan Square neighborhood, according to an article in the....