Ashley Verrill, CRM Analyst at Software Advice, participated in a compelling Q&A with Loyalty 360 and offered her views on Daily Deals, Customer Experience, Customer Engagement, Loyalty, and how a Customer Service Department should operate.
What is your perspective on Daily Deals from a customer experience/customer engagement/loyalty perspective?
Previous to my current role, I actually worked for a daily deals startup. At one point, we didn't have anyone in the customer service department so I had to handle issues. Let me tell....