Staying on top of rapidly changing technologies to effect positive behavioral change in loyal customers is one thing, but to leverage this in a sustainable fashion that engenders long-term brand loyalty is admirable.
At The Container Store, John Thrailkill, Vice President of Store Systems & Business Development, told Loyalty360 that fixing the internal communications among employees−where store employees relied on basic walkie-talkies and overhead speakers to exchange limited information−was not high on the company&rsquo....