As a finalist in the Customer-centric Culture category of the 2015 Loyalty360 CX Awards, FedEx joined three other brands in presenting at a “Meet the Finalists” panel during the Engagement and Experience Expo powered by Loyalty360. The company was represented by Alicia Hill, Marketing Specialist Advisor. Hill offered Expo attendees an inside look at how FedEx has maintained its customer-centricity on a global scale.
FedEx has developed a new frontline employee program called Everyday H.E.R.O.: Hear, Empathize, Respond, and Own.....