Brands seeking to offer an exceptional customer experience can learn a lot from the EuroAirport Skyview Lounge. Because of its efforts to continuously improve passenger comfort through an unrelenting dedication to both customer and employee engagement, EuroAirport Skyview Lounge has been honored with the 2015 Priority Pass Global Airport Lounge of the Year Award.
Located within the Franco-Swiss Basel-Mulhouse Airport – the only bi-national airport in the world - the EuroAirport Skyview Lounge interweaves many of the most positive aspects of both Swiss and French values to provide a customer experience that highlights the best of both cultures.
"Swissport constantly adapts its services to exceed international customer requirements and our employees attend regular training sessions to improve their skills within a multicultural environment,” said Gion-Pieder Pfister, Senior VP & CEO at Swissport Basel. “This is a key element of our success, and we believe that this year's global award recognizes the dedication of our team at the EuroAirport Lounge."
The Priority Pass Global Airport Lounge award is currently in its eleventh year, and it recognizes the customer engagement excellence and an overall investment in customer experience by those lounges that exist with in the Priority Pass network.
Priority Pass is a well-known product of the Collinson Group, a global customer engagement solutions agency. For over 20 years, Priority Pass has given loyal travelers airport lounge access regardless of their class of travel or particular airline.
"We pride ourselves on a high standard of lounge service,” Matthias Suhr, Director at EuroAirport Basel-Mulhouse-Freiburg, said. “After achieving European recognition in previous years we are absolutely delighted to receive this year's Global Award which is a testament to our ongoing investment in the airport's infrastructure and to our commitment to quality services."
Indeed. This is certainly not the first time this organization has been honored for its high quality services. As the winner of the regional European Award in 2014, 2009, 2008 and 2005, the EuroAirport Skyview Lounge has also already won the Global Award back in 2012.
"We congratulate EuroAirport Skyview Lounge on its achievements,” said Stephen Simpson, Global Marketing Director for Priority Pass. “Being a Global Winner for the second time and having won the European category of this prestigious award in the past, the team's commitment and drive to continue raising the bar is inspiring. In order to win, lounges must demonstrate the strongest commitment to excellence and it is clear that the entire team at EuroAirport Skyview Lounge is dedicated to exceeding frequent flyer expectations year in year out."