Digitization is at the core of providing a superior customer experience, according to Gilles Leyrat, Senior Vice President of Customer & Partner Services, Cisco Systems.
During his keynote session, “There’s Never Been a Better Time to Digitize and Create Customers for Life,” on June 7 at the Pegaworld 2016 Conference in Las Vegas, Leyrat talked about how digitization has transformed a $50 billion company.
“We do $50 billion a year so we have a lot of transactions so automation is very important,&rdquo....