Pegaworld 2016, the annual user conference from technology provider Pegasystems, was held this week in Las Vegas, and Loyalty360 was there to get an inside track on the latest developments in CRM, customer experience, and how to get the most out of business technology.
Loyalty360 CEO and CMO Mark Johnson sat down with Jeff Foley, Director of Marketing for Pega Customer Service, to talk about the challenges faced by companies in providing seamless customer service.
What’s the biggest challenge you see in the market....