Last week Macy’s announced a series of initiatives to evolve its business model and invest in continued growth opportunities as consumers change the way they shop, with a goal of enhanced customer experience.
Among all of Macy’s announced strategic business maneuvers, one key element starts at home: Employee engagement.
“We take employee engagement very seriously,” Jim Sluzewski, Senior Vice President, Corporate Communications & External Affairs, Macy’s told Loyalty360. “We measure it extensively....