LivePerson, offering solutions spanning Conversational Cloud, Generative AI, Voice AI, and more, has entered into a partnership with Infinity, a call intelligence provider with offices in the U.S. and the U.K. The collaboration aims to assist brands in designing a more personalized experience for customers by leveraging conversational data and analytics.
The partnership intends to bring together attribution data collected from voice calls and digital messaging interactions. While the goal is to track customers&rsquo....