One of the overarching keys to attaining true customer loyalty is to be able to develop emotional connections with consumers. It’s easier said than done, but Confirmit was recently named by Temkin Group as one of eight innovative vendors when it comes to dealing with customer emotions.
Loyalty360 caught up with Sarah Simon, Director, Voice of the Customer Consulting at Confirmit, to learn more about this esteemed honor.
“It is fantastic for Confirmit to be recognized as a leader in this area,” Simon said....